Shipping & Delivery Policy

Order Processing and Timelines

To ensure the health and safe transport of live wholesale inventory, we adhere to a strict fulfillment schedule:

• Handling Time: 1 to 4 business days, Monday to Friday.
• Transit Time: 2 to 7 business days, Monday to Friday.
• Order Cut-off: 3:00 PM EST. Orders placed after 3:00 PM on Friday or during the weekend begin processing the following Monday.
• Cancellation Window: Customers have a strict 24-hour window from the time of order to request a cancellation. Transaction fees apply.

Universal Financial Requirements & Local Delivery

We specialize in professional fulfillment and installation within a 200km radius of our Richmond Hill headquarters.

• Universal Minimum Order Value: A strict minimum order of $200.00 (pre-tax and pre-shipping) applies to all orders, including Local Pick-Up and Professional Delivery.
• Specialized Handling & Delivery Fees: Professional delivery is calculated at 25% of the total product cost. This covers specialized handling and heavy-equipment requirements for live nursery stock.
• Service Zone: Online checkout is restricted to a 200km zone from our Richmond Hill Location.
• Unauthorized Orders: Orders placed outside our service area without a prior arrangement will be cancelled and refunded, minus a 10% administrative fee.

Logistics, Site Liability & Damage Disclaimer

As a wholesale supplier, our deliveries involve heavy vehicles that may exceed 20,000 lbs.

• Curbside Delivery: All deliveries are strictly curbside or to a primary driveway. Drivers will not move equipment onto soft ground or lawns unless safe access is verified.
• Property Damage: House of Cedar and its partners are not liable for property damage (e.g., driveway cracks or lawn ruts) caused by the weight of delivery vehicles.
• Underground Infrastructure: The customer assumes all liability for damage to underground pipes, septic systems, or shallow utilities at the delivery site.

Site Readiness & Failed Delivery Fees

• Dry Run Fee: If a delivery cannot be completed due to site obstructions, a fee equal to 100% of the delivery charge plus a 10% restocking fee will be applied.
• Wait Time Fee: Drivers are allocated 20 minutes for offloading. Delays will be billed at $125 per hour in 30-minute increments.

Construction Act & Lien Rights

Under the Ontario Construction Act, the delivery of materials to a site constitutes the commencement of the 60-day lien preservation period. House of Cedar reserves all rights to enforce liens for unpaid materials or services delivered to a project site.

Proof of Delivery (POD) & Deemed Acceptance

• Photo Protocol: Proof of Delivery (POD) consists of a high-resolution timestamped photo at the delivery site.
• Deemed Acceptance: In the absence of a signature, delivery is deemed accepted “as is” upon the capturing of the POD photo.

Force Majeure Clause

House of Cedar is not liable for delays resulting from causes beyond its control, including agricultural quarantines, pest outbreaks, or extreme supply chain disruptions.

Free Local Pick-Up

• Location: 53-D Observatory Ln, Richmond Hill, ON L4C 8K9.
• Universal Minimum: The $200.00 minimum order requirement applies to all pick-up orders.
• Warranty Limit: Items picked up locally include a limited 30-day health warranty only.

Policy Version Last Updated: April 23, 2026